Frequently Asked Questions

Do you ship to where I live?

We ship all over the world! Shipping can be calculated on the Checkout page after you’ve made your selections.

Rates are pulled live from UPS + USPS.

If you are overcharged, a refund will be issued when the order is packed!

Please read the info on the Cart page regarding which of our shipping options might be best for you, and be sure to add any comments regarding customs disclosures in the notes field at Checkout.

Click here to view current fulfillment times and admin updates.

Do you offer consultations? Can you look at my chart?

Given time constraints (among other things!), Kaitlin (👋 hi, that’s me!) cannot offer consultations or custom recommendations based on natal charts or most other factors.

For guidance, please see this article 🔮

For remedial suggestions based on natal factors, we recommend Austin Coppock, Austin’s year II graduates, Freedom Cole, or any of the referrals Freedom may make.

Can I add to an order that has already been placed?

Yes! As long as the order has not shipped, you are welcome to place additional orders.

After they get packed, postage will be purchased, and you will be promptly refunded any excess.

Multiples are typically flagged for consolidation by the shipping platform automatically, so there is no need create a support ticket notifying us of dual+ orders (we’re almost never manning the support portal in real time in the workroom, so thank you for the consideration but it just ends up cluttering the inbox!)

If we miss combining them, Sphere + Sundry’s policy is to refund your excess shipping regardless 🤓

You are definitely invited to write in if you feel a refund has been missed, however! We enjoy offering custom services of this nature, but it does increase the odds of a fuck up…

 

Will you come on my Podcast/ YouTube/ &c?

You can ask (and thank you!), but probably not 😅

Keeping operations moving is a more than full time job, so at this point my focus is best kept on the actual work over media + promotion.

If you would like to send an invitation, a list is being kept for if/ when this changes. The offers and opportunities are genuinely appreciated!

There is so much more I would be doing if the time were available…
PLUS, I am weirdly shy 🙈

Signed,

Fake/ Trained Extrovert with a 12th House fallen Sun
(Who has Done Too Much Regulus Magic)

If I write asking a question that has already been answered in this FAQ will the answer be different?

Nope 😹

Still need help? Contact us…

Due to a high volume of emails, it’s not possible to respond to every request.

Correspondences regarding placed orders by existing clients have the highest priority.
If your request requires a personal response from Kaitlin, lead times are likely longer. Thank you for understanding 🙏

Long and personally involved messages regarding chart placements asking for recommendations will likely go unanswered,
because we do not offer personal consultations. Please see this article for guidance on making your selections! Thank you.

Empress is Now a Wrap! The Shop will Re-Open Friday the 26th

Sphere + Sundry
Empress is Now a Wrap! The Shop will Re-Open Friday the 26th
Empress is Now a Wrap! The Shop will Re-Open Friday the 26th
February 19, 2021 Kaitlin Coppock

It took almost 3 weeks, but as of 4:00 PM today 100% of orders from Empress’ launch week have shipped 🥳

We’re needing to spend some time recovering + tying up loose ends (support tickets, shipping anything absent or missent, tracking down lost packages, organizing and cleaning the warehouse, doing inventory, &c.), but will emerge beautifully restocked and fully operational on Friday the 26th. Shipping will begin immediately the following Monday 💋

Please note that severe weather conditions throughout the US are impacting the (already stressed) postal system.

Thank you to those who had to wait longer than usual to get their materia — your patience is appreciated, as is your patronage 🙏

000
0

Comments (0)

Leave a reply

Your email address will not be published. Required fields are marked *

*

Related Articles

Jan14
The Shop Re-Opens on February 1st
The Shop Re-Opens on February 1st
No Comments
Sep13
Long Time, No Update!
Long Time, No Update!
No Comments
Nov25
Normal Operations Have Resumed
Normal Operations Have Resumed
No Comments
Dec07
Schedule Revision
Schedule Revision
No Comments

Would you like the earliest opportunities to snag limited items?

Become a Plus Member
Send this to a friend