The first full week of Immortal Heart shipments are a literal wrap — 95% of the launch day orders have now been fulfilled!
I must apologize to the incoming keepers of the large Altar Box Sets (there was an issue with sourcing enough paint to finish the interiors, but that arrived following delays today), along with a few other big’ns still to be processed.
If yours has not yet shipped, it will first thing Monday, with expedited shipping on the house.
Since launches create an avalanche of orders all at once, it’s getting over the debut hump that takes the longest.
We should be completely recovered with all currently processing orders out the door by Wednesday 11/25/20, returning to our regularly scheduled 0-2 postal day fulfillment schedule.
My ability to respond to support tickets has suffered the last two weeks, but I am trying to catch up as soon as possible.
This launch was larger than anticipated (🙏) so we’ve had to re-bottle and build new boxes of all sizes to keep the packages flowing, stretching our mortal limits to make it happen. Getting orders re-homed is our highest priority, but we are working on onboarding someone who can help load balance support tickets for faster responses going forward.
Thank you (as ever!) for your patronage, your patience, and your understanding 💜