Frequently Asked Questions

Do you ship to where I live?

We ship all over the world! Shipping can be calculated on the Checkout page after you’ve made your selections.

Rates are pulled live from UPS + USPS.

If you are overcharged, a refund will be issued when the order is packed!

Please read the info on the Cart page regarding which of our shipping options might be best for you, and be sure to add any comments regarding customs disclosures in the notes field at Checkout.

Click here to view current fulfillment times and admin updates.

Do you offer consultations? Can you look at my chart?

Given time constraints (among other things!), Kaitlin (👋 hi, that’s me!) cannot offer consultations or custom recommendations based on natal charts or most other factors.

For guidance, please see this article 🔮

For remedial suggestions based on natal factors, we recommend Austin Coppock, Austin’s year II graduates, Freedom Cole, or any of the referrals Freedom may make.

Can I add to an order that has already been placed?

Yes! As long as the order has not shipped, you are welcome to place additional orders.

After they get packed, postage will be purchased, and you will be promptly refunded any excess.

Multiples are typically flagged for consolidation by the shipping platform automatically, so there is no need create a support ticket notifying us of dual+ orders (we’re almost never manning the support portal in real time in the workroom, so thank you for the consideration but it just ends up cluttering the inbox!)

If we miss combining them, Sphere + Sundry’s policy is to refund your excess shipping regardless 🤓

You are definitely invited to write in if you feel a refund has been missed, however! We enjoy offering custom services of this nature, but it does increase the odds of a fuck up…

 

Will you come on my Podcast/ YouTube/ &c?

You can ask (and thank you!), but probably not 😅

Keeping operations moving is a more than full time job, so at this point my focus is best kept on the actual work over media + promotion.

If you would like to send an invitation, a list is being kept for if/ when this changes. The offers and opportunities are genuinely appreciated!

There is so much more I would be doing if the time were available…
PLUS, I am weirdly shy 🙈

Signed,

Fake/ Trained Extrovert with a 12th House fallen Sun
(Who has Done Too Much Regulus Magic)

If I write asking a question that has already been answered in this FAQ will the answer be different?

Nope 😹

Still need help? Contact us…

Please note that we are currently short staffed due to Covid-19 and the Holiday season. Sometimes we are able to respond same-day, but others are taking much longer. Thank you for your patience in the interim. We have changes in the works that should drastically improve response times in early 2021 🙏

Due to a high volume of emails, it’s not possible to respond to every request.
Correspondences regarding placed orders and by paying clients have the highest priority.

Long and personally involved messages regarding chart placements asking for recommendations will likely go unanswered,
because we do not offer personal consultations. Please see this article 
for guidance on making your selections! Thank you.

Long Time, No Update!

Long Time, No Update!
September 13, 2021 Kaitlin Coppock

Apologies for the lack of recent info in this space…

I’ll post a more regularly as soon as I am able 🌞

In the meantime, routine and detailed updates are given on the dedicated Client forum, or publicly via Instagram (cross posted to Facebook).

We’re OPEN and shipping pretty quickly at the moment, with most orders going out within 0-3 postal days.

We’ve spent the last many months packing up, moving to a dedicated headquarters, remodeling, installing pandemic-grade air filtration, settling in, and now employ SEVEN(!) incredible Helpers.

We created the Plus Membership program to handle preorder reservations and debuted a Secondary Market for Clients to swap and sell to other trusted members of the Community.

It has been a RIDE.

We are doing all we can to rise to the occasion and continue delivering the goods, literal and metaphorical, as quickly as possible.

Tremendous thanks The Astrology Podcast for letting Sphere + Sundry sponsor the August forecast episode, and for Chani’s incredible endorsement based on her experiences as a real-life client. I am forever and incredibly honored 🙏

And would also like to take this opportunity to say: if you only have one astrology app on your phone, it should be hers.

(as a real-life app-haver 💫)

The team and I are hard at work preparing the next launch, which should hopefully debut before the end of September.

Thank you to our Clients, Collaborators, and Supporters.

Prayers for our continued + collective peace, protection, and prosperity 🧿🧿🧿

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