Covid-19 x global supply chain issues are still impacting delivery times and reliability, which the holiday season always exacerbates. Since implementing UPS as a shipping option, we’ve learned some things we’d like to share, to empower you to make the best selection for your needs…

FREE SHIPPING THRESHOLD

If your order meets the free shipping criteria ($99 US, $300 elsewhere), FREE SHIPPING must be selected as your shipping option (the system does not select it by default, for some silly/ annoying reason).

We will then ship it using the provider and mail class that makes the most sense based on the items in your order and location. If you have strong feelings about USPS or UPS please add it to the notes field and we will try our best to accommodate.

US DOMESTIC CLIENTS

USPS: First-Class mail has been suspended for the time being, since Priority Mail includes some insurance on each parcel. We anticipate bringing back lower cost shipping after the turn of the year.

UPS: For clients on the West Coast, UPS ground will often arrive faster than Priority and is sometimes very cost effective. It also includes Saturday delivery.

INTERNATIONAL CLIENTS

Taxes and tariffs are determined by each individual nation, are assessed once they arrive, and are completely beyond our control. Selecting which shipping provider changes the odds of whether or not these may impact you.

USPS: Shipping via USPS drastically reduces the likelihood you will be charged tax or tariff on your parcel, but it can take longer to arrive and sometimes linger in a Los Angeles shipping depot, in some cases for weeks or months. That will hopefully not be the case as often with Priority International (before we were also shipping First-Class International, which was dirt cheap but with no estimated delivery window).

UPS: Packages shipped UPS arrive very quickly and reliably, but it is not uncommon for them to be held hostage for a customs charge.

Bottom Line: USPS is the best option if you are okay with waiting longer for your package to arrive to reduce the potential of unexpected costs. UPS is the best option if money is less of an object than time.

CHANGING YOUR SHIPPING SELECTION

We are a small operation who specializes in quick fulfillment, sometimes at the expense of being able to constantly check support tickets. You are welcome to write in asking to change your shipping method but we cannot guarantee it will be seen in time to honor the request, so please double check your shipping selections each time you check out.

SHIPPING CLASS VS. QUEUE TIME

Note that while we do offer overnight shipping as an option, that does not mean we’ll organically get to your order in time to make that truly the case — especially during launchalanches.

If something is time sensitive, please make sure to send a support ticket letting us know so we can pull it from the queue and make sure to drop it off before the cutoff, rather than the end of day.

Since we do not charge any sort of additional handling fee for expedited processing, this is a courtesy that we do TRY to accommodate, but we cannot guarantee the ability to follow through. If Overnight is selected, that will be the CLASS it ships, and the amount you paid is what it actually cost us to have UPS get that for you.

Note that on the West Coast, UPS ground can often be overnight delivery, and with less chances of going awry than Overnight in our experience. 

ADDING TO EXISTING ORDERS + SHIPPING OVERAGES

As of October 30th, we are no longer able to offer DOMESTIC order consolidation. It has become too onerous on the Team, given the manual nature of the process, and the shipping platform being too buggy to combine reliably. As a consolation, we have lowered the free shipping thresholds considerably.

INTERNATIONAL orders qualify for a single (1) hold order by request (preferably in the notes field but a support ticket works too!), and will automatically ship when the next order is placed. Refunds will be issued as-needed. If you believe we missed a refund you are due, reach out to us about that too! We’re doing our best to handle a lot and things do fall through the cracks sometimes 🤓