We have a shiny new support portal

Open the Help Desk

It’ll be fleshed out over time, so you might not be able to find the answer you need just yet.

Please do get in the habit of trying though — to reduce the support burden on our Team, so we can spend less time answering support inquiries and more on providing expeditious resolution!

If you know for sure you already need assistance,
hop straight to opening a support ticket.

This is the best way to get inquiries directly to Kaitlin since, due to a large volume and the need to focus, she does not monitor DMs on any social media platform. It’ll be assigned to her and she will try to respond when there is bandwidth. Thank you for understanding!

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Free shipping! US $99+ International $399+

You will be emailed a tracking number + email confirmation when yours is processed!

Orders are packed with copious TLC and shipped from Southern Oregon within 0-2 postal days at this time 🕊

Note that we can no longer combine multiple orders for Domestic packages, and there is a strict 2-order combination limit for Internationals.
This is due to the software for order combination being unreliable and to expedite fulfillment, especially during launch weeks.

To help offset this inconvenience, we have lowered the FREE SHIPPING thresholds considerably. 

Thank you for understanding + planning accordingly!

PLEASE CLICK HERE TO LEARN ABOUT SHIPPING OPTIONS, ESPECIALLY INTERNATIONAL CLIENTS!

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