Covid-19 is impacting delivery times and reliability. We recently began offering UPS as a shipping option and have learned some things we’d like to share, to empower you to make the best selection for your needs…

FREE SHIPPING THRESHOLD

If your order meets the free shipping criteria ($300 US, $500 elsewhere), FREE SHIPPING must be selected as your shipping option (the system does not select it by default, for some silly/ annoying reason).

We will then ship it using the provider and mail class that makes the most sense based on the items in your order and location. If you have strong feelings about USPS or UPS please add it to the notes field and we will try our best to accommodate.

US DOMESTIC CLIENTS

USPS: First-Class mail has been suspended for the time being, since Priority Mail includes some insurance on each parcel. We anticipate bringing back lower cost shipping after the turn of the year.

UPS: For clients on the West Coast, UPS ground will often arrive faster than Priority and is sometimes very cost effective. It also includes Saturday delivery.

INTERNATIONAL CLIENTS

Taxes and tariffs are determined by each individual nation, are assessed once they arrive, and are completely beyond our control. Selecting which shipping provider changes the odds of whether or not these may impact you.

USPS: Shipping via USPS drastically reduces the likelihood you will be charged tax or tariff on your parcel, but it can take longer to arrive and sometimes linger in a Los Angeles shipping depot, in some cases for weeks or months. That will hopefully not be the case as often with Priority International (before we were also shipping First-Class International, which was dirt cheap but with no estimated delivery window).

UPS: Packages shipped UPS arrive very quickly and reliably, but it is not uncommon for them to be held hostage for a customs charge.

Bottom Line: USPS is the best option if you are okay with waiting longer for your package to arrive to reduce the potential of unexpected costs. UPS is the best option if money is less of an object than time.

CHANGING YOUR SHIPPING SELECTION

We are a small operation who specializes in quick fulfillment, sometimes at the expense of being able to constantly check support tickets. You are welcome to write in asking to change your shipping method but we cannot guarantee it will be seen in time to honor the request, so please double check your shipping selections each time you check out.

ADDING TO EXISTING ORDERS + SHIPPING OVERAGES

If your order has not yet shipped, you are welcome to add additional orders which we will flag for consolidation. Once they get packed and postage is purchased, a refund will be issued for any overage. Please reply to any order email if you feel a refund has been missed. We try to honor many custom requests and provide flexible service, but that adds complexity that sometimes results in errors, which we always try our best to correct 😊