Frequently Asked Questions

Do you ship to where I live?

We ship all over the world! Shipping can be calculated on the Checkout page after you’ve made your selections.

Rates are pulled live from UPS + USPS.

If you are overcharged, a refund will be issued when the order is packed!

Please read the info on the Cart page regarding which of our shipping options might be best for you, and be sure to add any comments regarding customs disclosures in the notes field at Checkout.

Click here to view current fulfillment times and admin updates.

Do you offer consultations? Can you look at my chart?

Given time constraints (among other things!), Kaitlin (👋 hi, that’s me!) cannot offer consultations or custom recommendations based on natal charts or most other factors.

For guidance, please see this article 🔮

For remedial suggestions based on natal factors, we recommend Austin Coppock, Austin’s year II graduates, Freedom Cole, or any of the referrals Freedom may make.

Can I add to an order that has already been placed?

Yes! As long as the order has not shipped, you are welcome to place additional orders.

After they get packed, postage will be purchased, and you will be promptly refunded any excess.

Multiples are typically flagged for consolidation by the shipping platform automatically, so there is no need create a support ticket notifying us of dual+ orders (we’re almost never manning the support portal in real time in the workroom, so thank you for the consideration but it just ends up cluttering the inbox!)

If we miss combining them, Sphere + Sundry’s policy is to refund your excess shipping regardless 🤓

You are definitely invited to write in if you feel a refund has been missed, however! We enjoy offering custom services of this nature, but it does increase the odds of a fuck up…

 

Will you come on my Podcast/ YouTube/ &c?

You can ask (and thank you!), but probably not 😅

Keeping operations moving is a more than full time job, so at this point my focus is best kept on the actual work over media + promotion.

If you would like to send an invitation, a list is being kept for if/ when this changes. The offers and opportunities are genuinely appreciated!

There is so much more I would be doing if the time were available…
PLUS, I am weirdly shy 🙈

Signed,

Fake/ Trained Extrovert with a 12th House fallen Sun
(Who has Done Too Much Regulus Magic)

If I write asking a question that has already been answered in this FAQ will the answer be different?

Nope 😹

Still need help? Contact us…

Please note that we are currently short staffed due to Covid-19 and the Holiday season. Sometimes we are able to respond same-day, but others are taking much longer. Thank you for your patience in the interim. We have changes in the works that should drastically improve response times in early 2021 🙏

Due to a high volume of emails, it’s not possible to respond to every request.
Correspondences regarding placed orders and by paying clients have the highest priority.

Long and personally involved messages regarding chart placements asking for recommendations will likely go unanswered,
because we do not offer personal consultations. Please see this article 
for guidance on making your selections! Thank you.

Plus Membership Subscription

Plus Membership Subscription

From: $11.11 / month

Plus Memberships allow Sphere + Sundry’s most devoted clients to partake of additional benefits, unavailable to the general public.

From here on out, half to a majority of limited items are going to be set aside for Plus Members, with multiple more democratic and fate-based methods of acquisition.

The following may seem slightly complicated, but it won’t be to participate!
You will simply be notified if you qualify…

Birthday Boons —

Plus Members can register their birthday at the time of signup. If a series gets *created* or *released* on that day, they will be given the opportunity to pre-reserve the items of their choice.

Pre-Sale Reservations —

Trying to secure the rarest items during traditional launches has been a frustrating and sometimes inaccessible process due to server crashes and time zone discrepancies across the globe. People have been asking to make pre-sale reservations since the beginning, but we haven’t had the infrastructure or a way of handling them that seemed fair enough… until now 💫

Once an incoming series has been announced, Plus Members will be invited to submit their desired pre-sale orders. Before the series goes live, the names of those who entered will be auto-scrambled to create a long, ordered list.

The person at the top of the list will almost inevitably get *all* of the items they requested, and so on, until 100% of the items set aside for Plus Members have been spoken for. Manual orders with payment links will then be generated/ emailed.

Clients have one full Lunar cycle to complete payment (during which time the series will launch). Unclaimed/ unpaid items thereafter will be sent to Auction, for other Plus Members to acquire.

Closed Auctions for Rare Items —

At least one of each rare item will be auctioned to the highest Plus Member bidder, including those left over from unclaimed pre-sale reservations. Auctions will take place sometime following each launch, to let clients confirm if a series is right for them (in addition to allowing everyone a chance to obtain The Precious the old fashioned way).

The Client Community remains free to everyone, and public launches will otherwise proceed as usual.

We simply wanted to find a more equitable way to distribute offerings among our most loyal and engaged clientele, and create low-chaos pre-sale opportunities guided by the Hands of Fate and Wheels of Fortune.

The cost of Membership helps offset the additional administrative overhead doing all of this will entail.

Sphere + Sundry reserves the right to adjust and alter the perks, guidelines, and rules of Plus Membership, as limitations or inefficiencies may yet be discovered, and structures optimized. Memberships can be terminated at any time by request, but no refunds shall be issued for the term pre-paid. Lifetime subscriptions last a lifetime, annual subscriptions last for one year, monthly subscriptions last until the end of the month (so long as this program/ something like it exists). If a client is determined by S+ to be abusive or entirely unreasonable, they forfeit their rights to Membership (including any pre-paid funds). Be kind. Such are the terms of signup and service.

Additional benefits will be made available in the future 😘

Plus Members will receive priority in the shipping and customer response queue.

Monthly, yearly, and a limited number of lifetime Plus Memberships are now available 🌟

If you so desire…

NOTE: Invitations for the incoming Saturn in Capricorn series have already been sent, and joining now will not allow you access to those pre-order requests. You ARE however, welcome to participate in benefits from HERE ON (including auctions for Saturn in Capricorn + pre-orders, for the NEXT release). This is true as of publication on Thursday May 27th, 2021, 8:11 PM Pacific time.

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