We have a shiny new support portal

Open the Help Desk

It’ll be fleshed out over time, so you might not be able to find the answer you need just yet.

Please do get in the habit of trying though — to reduce the support burden on our Team, so we can spend less time answering support inquiries and more on providing expeditious resolution!

If you know for sure you already need assistance,
hop straight to opening a support ticket.

This is the best way to get inquiries directly to Kaitlin since, due to a large volume and the need to focus, she does not monitor DMs on any social media platform. It’ll be assigned to her and she will try to respond when there is bandwidth. Thank you for understanding!

Updates + Current Status

Fulfillment and administrative updates, including current estimated shipping times
+ anything else noteworthy…

  • Long Time, No Update!

    Apologies for the lack of recent info in this space…

    I’ll post a more regularly as soon as I am able 🌞

    In the meantime, routine and detailed updates are given on the dedicated Client forum, or publicly via Instagram (cross posted to Facebook).

    We’re OPEN and shipping pretty quickly at the moment, with most orders going out within 0-3 postal days.

    We’ve spent the last many months packing up, moving to a dedicated headquarters, remodeling, installing pandemic-grade air filtration, settling in, and now employ SEVEN(!) incredible Helpers.

    We created the Plus Membership program to handle preorder reservations and debuted a Secondary Market for Clients to swap and sell to other trusted members of the Community.

    It has been a RIDE.

    We are doing all we can to rise to the occasion and continue delivering the goods, literal and metaphorical, as quickly as possible.

    Tremendous thanks The Astrology Podcast for letting Sphere + Sundry sponsor the August forecast episode, and for Chani’s incredible endorsement based on her experiences as a real-life client. I am forever and incredibly honored 🙏

    And would also like to take this opportunity to say: if you only have one astrology app on your phone, it should be hers.

    (as a real-life app-haver 💫)

    The team and I are hard at work preparing the next launch, which should hopefully debut before the end of September.

    Thank you to our Clients, Collaborators, and Supporters.

    Prayers for our continued + collective peace, protection, and prosperity 🧿🧿🧿

  • Exalted Sol has shipped, and we closed, and now we’re open again!

    Apologies for the lack of updates this cycle (I’ve been hard at work with all kinds of time sensitive stuff — can’t wait to unveil it to you over the coming days and months!).

    100% of orders from Exalted Sol have shipped…

    And we closed the shop last week for a breather + a restock…

    And now we’re back!

    We’ll be shipping every day this week, which should see us return to the pre-2021 fulfillment time of 0-2 postal days 🤗

    Happy final Sol’s day of Aries season, you brilliant Spirits 🌞

    Praise and thanks, always

  • Empress is Now a Wrap! The Shop will Re-Open Friday the 26th

    It took almost 3 weeks, but as of 4:00 PM today 100% of orders from Empress’ launch week have shipped 🥳

    We’re needing to spend some time recovering + tying up loose ends (support tickets, shipping anything absent or missent, tracking down lost packages, organizing and cleaning the warehouse, doing inventory, &c.), but will emerge beautifully restocked and fully operational on Friday the 26th. Shipping will begin immediately the following Monday 💋

    Please note that severe weather conditions throughout the US are impacting the (already stressed) postal system.

    Thank you to those who had to wait longer than usual to get their materia — your patience is appreciated, as is your patronage 🙏

  • The Shop Will Be Closed from Friday, Feb 5th 🌚

    Thank you to everyone who attended the Empress’ coming out party yesterday 💝

    We’re already out of most prepped stock and have at least 2 weeks worth of orders to pack, so the Shop will be shutting down again this Friday (February 5th) to focus on getting everyone’s offerings re-homed, followed by a big restock.

    No hard date on when we’ll open again as of yet, but one will be announced as things come together. It shouldn’t be too long!

    Off to answer support tickets and such… fulfillment begins tomorrow!

    Love, appreciation, and gratitude to you, Dearests 🙏

    (Feel free to join the waitlist to be notified of when things come back in stock, since those emails actually work now!)

  • The Shop Re-Opens on February 1st

    You may have noticed that everything in the Shop (short of digital Gift Certificates and Account Fund Top-Ups) are currently set to Out of Stock + are impossible to check out with.

    If there is no red banner on the image indicating that an item is truly spoken for, it will become available once again on February 1st.

    Helper and I are hard at work bottling a new round of existing stock following December’s decimation of prepped stores, and also midwifing the long-anticipated Empress. She too will attend the grand re-opening 🌹

    Thank you for hanging tight! More info on the closure can be found on the Cart page.

  • Age of Air Model Shift + Revolving Incoming Shop Blackouts

    Sphere + Sundry’s original model was an emanation of Saturn in Capricorn’s Cardinal Earth energy. The focus has been on constant material output and emphasized the processing of orders as quickly and routinely as possible.

    With the Age of Air officially upon us, marked by Saturn’s movement into fixed Aquarius and its conjunction with Jupiter (in a decan to do with exile and on the Winter Solstice, no less), we are *today making a pivot toward sustainability.

    The energy of liftoff is different than the energy of orbit.

    In launching and helping to popularize these methods of working in the world — honed individually and collectively over more than a decade (perpetuated in the form of printed, digital, and spoken word, and later enchanted goods) — the landscape has been forever altered. It’s hard to remember what the broadly accepted intersection of astrology, magic, and materia 2.5 years ago and beyond even looked like… but to anyone who has joined the ecosystem since, it was far from this.

    In its short existence (according to website analytics), Sphere + Sundry has moved tens of thousands of units of astrological magic into the world, making for hundreds of thousands of effective doses. From our kitchen. Created, bottled, labeled, and wrapped by hand. Shipped from the garage and then our own warehouse. Since July 11th, 2018.

    Needless to say, I am deeply grateful… unbelievably blessed… a little surprised…
    and incredibly exhausted.

    Working in this way is no longer sustainable, and the world is also different now.

    People don’t need to be shown that this is a valid approach, they have quickly moved into *doing it. And more magic coming into the world is a probably good thing.

    For my part…

    I need time to integrate these shifts, to lie fallow for a bit, and to begin work on what to contribute next.

    But I cannot do it running Sphere + Sundry as a one-woman (+ invaluable sidekick!) sweatshop, perpetually confined to the order trenches.

    From here on out, we will be closing the shop as needed to prepare for new launches
    (as opposed to prepping them while juggling the day-to-day), to rebottle existing stock in batches
    (rather than maintain it in a perpetual, revolving manner), and to take additional time for ongoing education, teaching, writing, and just generally… to be a functioning human being person… if I remember how…. if I ever was……

    The hope is to continue bringing new series to the world every 1.5-3 months, more or less, and we have plenty of projects slated for 2021 and beyond.

    Plainly speaking, these changes are necessary without their coming at the cost of a dysfunctional life and an early grave.

    The mountaineering mania that has characterized this last Saturn in Capricorn transit (for me, personally) needs to take (several) seats, pick up its ladle, and take a good long dip into the star-streams from whence it came. As I fill and have more to offer, it shall be poured into glass vials and shipped the world over, and as I grow empty again, I shall return to the source. Fill, ladle, return to exile, repeat.

    This new model may shift as we are able to onboard additional in-person help, but this may also be the case forever. Interviewing and training and management are their own additional jobs, and the time and energy is just not there at the moment. The commitment to quality and efficacy remains unwavering.

    Functionally for clients, all this means there will be periods of time when new orders cannot be placed, and where I won’t be as accessible.

    I will try to define these periods in advance, though they may also be somewhat spontaneous — in the case of illness or whatever unexpected thing have you. This schedule will be maintained in the client community as Events and detailed in posts to the Updates section of the website.

    As of posting this announcement, the shop has gone dark (it re-opened on January 1st).

    We will be open until Thursday, January 7th and then likely shut down again until the next series debut.

    Thank you to our client community, friends, fans, and supporters for making all of this possible.

    For understanding, and for insisting I take better care of myself than I even *know how* to do.

    For allowing me to self-actualize and find my way under your supportive spotlight.

    You are my medicine.

    Please do not take this as abandonment… I shall keep mining the stars and returning to you with their luminous transmissions into the foreseeable future.

    And I’ll bring courses and books and the other stuff you’ve been asking for. And some things you didn’t but will probably really enjoy.

    I just need more space, more of the time.

    Forever and always,

    Kaitlin + Co.

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