Fulfillment and administrative updates, including current estimated shipping times
+ anything else noteworthy…
- Nov272020Kaitlin Coppock
And just as normal operations resumed, Thanksgiving happened!
Going to take this opportunity to catch up on laundry and other neglected domestic affairs 🙏
All currently processing orders (and those placed in the meantime) will ship on Monday, Nov 30th.
- Nov252020Kaitlin Coppock
As of Wednesday November 25th, Helper and I have overcome the Immortal Heart launch-alanche, digging ourselves out one carefully packed parcel at a time.
Standard operations of shipping within 0-2 postal days have now resumed!
- Nov202020Kaitlin Coppock
The first full week of Immortal Heart shipments are a literal wrap — 95% of the launch day orders have now been fulfilled!
I must apologize to the incoming keepers of the large Altar Box Sets (there was an issue with sourcing enough paint to finish the interiors, but that arrived following delays today), along with a few other big’ns still to be processed.
If yours has not yet shipped, it will first thing Monday, with expedited shipping on the house.
Since launches create an avalanche of orders all at once, it’s getting over the debut hump that takes the longest.
We should be completely recovered with all currently processing orders out the door by Wednesday 11/25/20, returning to our regularly scheduled 0-2 postal day fulfillment schedule.
My ability to respond to support tickets has suffered the last two weeks, but I am trying to catch up as soon as possible.
This launch was larger than anticipated (🙏) so we’ve had to re-bottle and build new boxes of all sizes to keep the packages flowing, stretching our mortal limits to make it happen. Getting orders re-homed is our highest priority, but we are working on onboarding someone who can help load balance support tickets for faster responses going forward.
Thank you (as ever!) for your patronage, your patience, and your understanding 💜
- Nov122020Kaitlin Coppock
Immortal Heart was released on Wednesday, November 11th at 11:11 AM PDT, and fulfillment for the series is scheduled to start on Monday the 16th.
Orders have not gone out as quickly as usual this week because both myself and my primary Helper have been under the weather, compounded by a Covid-19 scare in our contact orbit. We are both on the upswing and will be wearing masks and gloves in the workroom as we get back to it, hopefully shipping all of the pre-existing, non-Immortal Heart packages Friday the 13th.
The two additional helping hands that were originally slated to help with Immortal Heart have been called off, which means it will likely take through the end of next week to get 100% of the packages out and resume normal operations.
Thank you for your patience as we balance everyone’s health + wellbeing with the drive to get everyone their offerings as quickly as possible!