Frequently Asked Questions

Do you ship to where I live?

We ship all over the world! Shipping can be calculated on the Checkout page after you’ve made your selections.

Rates are pulled live from UPS + USPS.

If you are overcharged, a refund will be issued when the order is packed!

Please read the info on the Cart page regarding which of our shipping options might be best for you, and be sure to add any comments regarding customs disclosures in the notes field at Checkout.

Click here to view current fulfillment times and admin updates.

Do you offer consultations? Can you look at my chart?

Given time constraints (among other things!), Kaitlin (👋 hi, that’s me!) cannot offer consultations or custom recommendations based on natal charts or most other factors.

For guidance, please see this article 🔮

For remedial suggestions based on natal factors, we recommend Austin Coppock, Austin’s year II graduates, Freedom Cole, or any of the referrals Freedom may make.

Can I add to an order that has already been placed?

Yes! As long as the order has not shipped, you are welcome to place additional orders.

After they get packed, postage will be purchased, and you will be promptly refunded any excess.

Multiples are typically flagged for consolidation by the shipping platform automatically, so there is no need create a support ticket notifying us of dual+ orders (we’re almost never manning the support portal in real time in the workroom, so thank you for the consideration but it just ends up cluttering the inbox!)

If we miss combining them, Sphere + Sundry’s policy is to refund your excess shipping regardless 🤓

You are definitely invited to write in if you feel a refund has been missed, however! We enjoy offering custom services of this nature, but it does increase the odds of a fuck up…

 

Will you come on my Podcast/ YouTube/ &c?

You can ask (and thank you!), but probably not 😅

Keeping operations moving is a more than full time job, so at this point my focus is best kept on the actual work over media + promotion.

If you would like to send an invitation, a list is being kept for if/ when this changes. The offers and opportunities are genuinely appreciated!

There is so much more I would be doing if the time were available…
PLUS, I am weirdly shy 🙈

Signed,

Fake/ Trained Extrovert with a 12th House fallen Sun
(Who has Done Too Much Regulus Magic)

If I write asking a question that has already been answered in this FAQ will the answer be different?

Nope 😹

Still need help? Contact us…

Please note that we are currently short staffed due to Covid-19 and the Holiday season. Sometimes we are able to respond same-day, but others are taking much longer. Thank you for your patience in the interim. We have changes in the works that should drastically improve response times in early 2021 🙏

Due to a high volume of emails, it’s not possible to respond to every request.
Correspondences regarding placed orders and by paying clients have the highest priority.

Long and personally involved messages regarding chart placements asking for recommendations will likely go unanswered,
because we do not offer personal consultations. Please see this article 
for guidance on making your selections! Thank you.

Updates + Current Status

Fulfillment and administrative updates, including current estimated shipping times
+ anything else noteworthy…

  • Schedule Revision

    The following is an update posted to the client community today…

    The Empress will likely not grace us by Christmas, y’all. She’s living up to her name and taking her honey soaked time.

    Apologies. This is 2020… and we don’t get to have nice things in 2020 🥴

    Helper has been out sick and no supplemental aid has been available due to quarantine measures. He is feeling better and back as of today, but we haven’t even been able to start yet and these things are taking weeks to prep with only two people and load balancing the day-to-day.

    Traffic to the website is 25k spiking around launches, so the stakes are too high to be caught under a spotlight with my ass out trying to rush things, and I am scared of pushing ourselves and risking getting sick (not just with Covid, but with anything — our immunities are not strong right now).

    I know I don’t have to qualify myself to you at this point. You are all more supportive of me than I am to myself.

    Thank you for being the collective Mother I never had 💖

    Your kindness reparents me on the daily.

    …Going to resist setting another date until we get closer to the finish line. We will be working on it as soon as we are able and it is a priority to deliver as soon as realistically possible.

    I JUST WANT TO PLEASE YOU 🥺😫🤣 (laugh-cries-dies in Libra)

    Though I do have to say, all this makes sense given how trash transiting Venus is at the moment.

    HOWEVER, we have some other fun supplemental Christmas drops to make, and the Ritual Bathing Kits will also be restocked later today featuring a sexy new mystery blacksmith.

    Apparently I get *around with blacksmiths 😘😆 WHO COULD BLAME A LASS…. or anyone with a pulse…

    If you have an order on hold for Empress and would like it to ship now (or whenever), just let me know. She *will be the next release, probably no later than mid January at the latest, but I don’t want to make further projections I may not be able to keep, given the current operating conditions and ever-shifting territories.

    Thank you, as ever, for your patience and understanding 🙏

    You are the literal best, and it is an honor to serve a group of such incredible Spirits.

  • The Thanksgiving Holiday

    And just as normal operations resumed, Thanksgiving happened!

    Going to take this opportunity to catch up on laundry and other neglected domestic affairs 🙏

    All currently processing orders (and those placed in the meantime) will ship on Monday, Nov 30th.

  • Normal Operations Have Resumed

    As of Wednesday November 25th, Helper and I have overcome the Immortal Heart launch-alanche, digging ourselves out one carefully packed parcel at a time.

    Standard operations of shipping within 0-2 postal days have now resumed!

  • Immortal Heart Week 1 Post Mortem

    The first full week of Immortal Heart shipments are a literal wrap — 95% of the launch day orders have now been fulfilled!

    I must apologize to the incoming keepers of the large Altar Box Sets (there was an issue with sourcing enough paint to finish the interiors, but that arrived following delays today), along with a few other big’ns still to be processed.

    If yours has not yet shipped, it will first thing Monday, with expedited shipping on the house.

    Since launches create an avalanche of orders all at once, it’s getting over the debut hump that takes the longest.

    We should be completely recovered with all currently processing orders out the door by Wednesday 11/25/20, returning to our regularly scheduled 0-2 postal day fulfillment schedule.

    My ability to respond to support tickets has suffered the last two weeks, but I am trying to catch up as soon as possible.

    This launch was larger than anticipated (🙏) so we’ve had to re-bottle and build new boxes of all sizes to keep the packages flowing, stretching our mortal limits to make it happen. Getting orders re-homed is our highest priority, but we are working on onboarding someone who can help load balance support tickets for faster responses going forward.

    Thank you (as ever!) for your patronage, your patience, and your understanding 💜

  • Anticipated Fulfillment Schedule Nov 10th-20th

    Immortal Heart was released on Wednesday, November 11th at 11:11 AM PDT, and fulfillment for the series is scheduled to start on Monday the 16th.

    Orders have not gone out as quickly as usual this week because both myself and my primary Helper have been under the weather, compounded by a Covid-19 scare in our contact orbit. We are both on the upswing and will be wearing masks and gloves in the workroom as we get back to it, hopefully shipping all of the pre-existing, non-Immortal Heart packages Friday the 13th.

    The two additional helping hands that were originally slated to help with Immortal Heart have been called off, which means it will likely take through the end of next week to get 100% of the packages out and resume normal operations.

    Thank you for your patience as we balance everyone’s health + wellbeing with the drive to get everyone their offerings as quickly as possible!

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